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Why Your Client Experience Will Make or Break Your Business

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Why Your Client Experience Will Make or Break Your Business

When I ask creative business owners what their no.1 problem is, here's what most of them say:

I can't find clients.

Unless they're pretty new to the online business world, here's my reply:

Have none of your past clients hired you again or sent others your way?

If they are a skilled creative and their answer is no, I know the problem lies with their client experience. They haven't given their clients a professional experience. They're not giving their clients those fuzzy, valued feels you get when a business is reeeeally good to you and treats you like you're the only person they ever work with.

Know the feeling I'm talking about? I'm sure all of us can name a business that made us feel special like that.

You should NEVER ignore the importance of client satisfaction.

Satisfied clients become repeat clients, recommend you to others and build your reputation! Dissatisfied clients can destroy it.

Watch the video below to learn 3 reasons why client satisfaction matters now more than ever.

In this video, you’ll learn:

  • Why 86% of clients and customers are willing to pay more for a better client experience.

  • Why a client that worked with you before is 9x more likely to work with you again than a totally fresh potential client.

  • Why a client is 77% more likely to hire you if they heard about you from family or friends, and how you can get people talking about your services and sending you lots more referrals

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"Charge What You’re Worth” is BAD advice

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"Charge What You’re Worth” is BAD advice

“Charge what you’re worth” is meant to empower solopreneurs, but it often causes them to undercharge or overcharge. Stick with this video if you want to learn the key to charging the RIGHT AMOUNT.

This saying is thrown around the internet a lot but I couldn’t disagree more. Here are three reasons why:

01.

Your ideal client doesn't really care what YOU are worth. They care about the transformation your service provides, and what THAT is worth.

So if you get a lot of clients saying you're too expensive, take a look at your marketing message: are you speaking about the service itself, the deliverables, your years of experience, where you studied etc?

OR are you focusing on talking about the transformation your service creates for your client?⁠

Will your service help them get more sales?

More subscribers?

Those are examples of external transformations.

Internal: How does your client feel now compared to how theyll feel after your service? For example, they may fee

How will your service get them from where they are to where they want to be?

The more you can emphasize just how your client’s lives or businesses or whatever will transform after they work with you, the higher they will value your service. Because they’re not really buying a service from you. They’re investing in a transformation.

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The Simplest & Fastest Way to Attract More Clients? Pick a niche!

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The Simplest & Fastest Way to Attract More Clients? Pick a niche!

Looking for a simple way to attract more clients or sales? I’m going to show you how narrowing my niche helped me make over $278,000 & counting.

I help a lot of solopreneurs who are struggling to reach consistent 5k months and book clients consistently. And they all have one thing in common:

No niche!

Sound familiar? Maybe you’re a life coach who helps boutiques, freelance designers, dog walkers, accountants AND law firms.

Or maybe you’re a freelance artist who sells website design, photography, coaching AND copywriting.

Mistake:

When you try and speak to EVERYBODY, you speak to NOBODY.

You make NOBODY land on your website & think “this girl GETS ME, it’s like she’s in my head!!”

And that’s the kind of connection you need to make with your ideal clients & customers if you’re going to convince them to pay you hundreds or thousands of their hard-earned cash.

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Why Clients Say You're Too Expensive & What They REALLY Mean…

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Why Clients Say You're Too Expensive & What They REALLY Mean…

Has anyone ever told you you’re too expensive?

Well, don’t go lowering your prices just yet because today I want us to have a chat about why they say this and what they REALLY mean.

Picture this:

So you hop on a sales call.⁠

You spend a little too long on the call but you can't help it, this client was MADE FOR YOU.⁠

You tell them the price, thennnn...⁠

They say the three dreaded words : That's too expensive. 😞⁠

Lemme share a truth bomb with you:⁠

You're usually not too expensive.

The same potential client would probably drop four figures on a laptop if theirs died tomorrow.⁠

So… if you're not really too expensive, what's the issue?⁠

Click “play” on the video below to find out!

Building Strategic Relationships to Grow Your Business with Maggie Giele

Building Strategic Relationships to Grow Your Business with Maggie Giele

I’m reeeeally excited to introduce you to today’s guest, Maggie Giele, because she’s a real life friend of mine AND her approach to marketing is simple, human and not sleazy at alllll - can I get a hallelujah for non-sleazy promo tactics?!

Maggie is an award-winning business and marketing strategist and certified coach with a Master’s of Science in Marketing Strategy, and a Bachelor’s in International Business. Yep - she’s super qualified to be talking marketing in today’s ep!

She helps fiercely dedicated business owners refine their strategies, get in front of their dream clients, and grow with ease.

She is also the founder of Bosses in Europe, an online community for entrepreneurs in Europe to connect and collaborate, and hosts international live events, one of which I’ve been to and let me tell you - if anyone knows how to host a killer event that gets business owners really connecting with each other, it’s Maggie. 

By the end of this episode, you’ll learn….

  • How Maggie has seen rapid business growth by focusing on nurturing relationships with other business owners.

  • The TOP mistakes that make sure your efforts to build relationships totally flop. 

  • How to find the right business owners to connect with and ultimately help you grow your business.

Click “play” on the player below to listen to this episode!

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